19 Nov Survey Results

Member Survey

Earlier in the year we surveyed our members to understand their awareness of our services, how they felt about our services and if they would recommend us to a friend or colleague.

We were extremely happy with the uptake of this survey, with more than 10% of members who recieved it responding.

Customer Understanding and Confidence – Respondents displayed confidence in understanding our savings and lending products, with 68% feeling confident or very confident in savings knowledge and 64% in lending.

Customer Satisfaction – We’re thrilled to report an average satisfaction rating of 9.1 out of 10. Positive feedback highlighted our team’s dedicated service, especially from team member Carol!

Referral Willingness – We scored highly in recommendations, with an average likelihood of 9.18, showing strong loyalty and trust within our community.

Social Media Preferences – Facebook (68%) and Instagram (47%) are our members’ top platforms, providing key channels for future engagement.

Your feedback is invaluable as we strive to build a more supportive banking experience tailored to university staff.  Thank you for helping us shape a brighter future together!